Policies of MW Create Studio
Upon receipt of this document and payment via invoice, the client and MW Create Studio agree to these terms:
Time Frame
The client has a time frame for obtaining materials for the project, edit instructions in drafting process, and/or service requested.
If all material needed for the project and/or design is not provided to us within 5 days following the initial date of the agreement, the contract is subject to one or all of the following (unless client has provided a reasonable excuse, by which Admin must have approved):
1. Termination with no obligation of refund or services rendered.
Standard turnaround time does not begin until all material is confirmed to be received.
If Client does not respond or has a failure to communicate for 72 hours or more, the project will be subject to one or all of the following:
1. Termination with no obligation of refund or services rendered.
2. Project will be removed from schedule, and cancelled. If Client decides to continue with project the standard turnaround time restarts from the time all material is confirmed to be received by the designer.
3. Special instructions or permissions that must be approved and documented by the designer to be valid.
4. Project may be added back to the schedule with an inconvenience fee of $50 added to final deposit amount.
Both parties understand that Client or MW Create Studio may terminate the service at any time if, for any reason, the relationship is deemed unsatisfactory by either party. Upon written or verbal cancellation, Client is responsible for payment for all expenses incurred and any work done towards the completion of the project based on the percentage of the project completed that is determined by MW Create Studio. Should Client cancel the project following its completion, Client is responsible for full payment as per the agreed-upon estimate plus all expenses incurred. In the event of cancellation,MW Create Studio retains ownership of all copyrights and original workcreated. If you are not satisfied with your finished product, although refunds are not an option, we will be more than happy to help edit your project the better fit your taste. The amount of edits allowed for a situation like this will be left to the discretion of the team member OR 3 rounds of edits will be allotted.
All projects $1,000 or less must be paid in full before any work starts. Projects over $1,000 may request a payment arrangement. In this scenario, 70% of the full payment is due, and the remainder must be paid one week after the first payment was made. Websites will not be finalized or final proofs will not be sent until final payment is made.
There are absolutely NO Refunds on any design work that has been started on or issued out -- IMPORTANT-- ANY PERSON PURSUING TO GET A REFUND OR PROCEED WITH THE PROCESS OF OBTAINING A REFUND AFTER WORK HAS BEEN STARTED ON OR ISSUED OUT WILL HAVE THIS CONTRACT VOIDED AND ALL SERVICES ORIGINALLY APPLIED FOR WILL NOT BE OBLIGATED TO BE COMPLETED UNLESS OTHERWISE STATED BY THE COMPANY OWNER REQUEST. ***
All items needed for all projects must be provided no later than 30 days from the date of the initial order form. At any point in time if the client decides they no longer want the package they have purchased they are welcome to decline further services but no refund will be issued and the contract will be void, once the client has agreed to not continue services rather it be verbally or in writing.