Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

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How to submit information?

Please fill out as much information as you can on the page. If you have any additional comments, pictures, or uploads send via email to info@mwcreatestudio.com (Add Name/service in subject line).

 

What is the Payment Process?

All services must be paid in full before the completed process begins. 

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What Payment methods do you accept at checkout?

We offer two forms of payment. The first form is credit or debit card. The second form is PayPal. We do not accept cash app, zelle, etc.

 

Do You Provide Refunds?

Please understand that under no circumstance can a refund be given after the purchase.

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How Can We Communicate with you?

All communication with MW Create Studio will be done via email. Our team needs to have written communication to ensure both parties are on the same page. 

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What are the Hours of operation?

MW Create Studio operates Monday-Friday. We do not work on weekends or holidays. 

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What happens if I go MIA on a project? Can I get credit?

No, you must respond to any started project within 5 days of draft being sent. 

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Do you post all of your work?

Yes, Unless MW Create Studio signs a NDA, the project is under our discretion to share on social media or any other marketing platform.

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